In the latest chapter of our multi-year relationship with Redemption Plus, we serve on the management team and are designing and managing the company's “Customer Success” program. Pinnacle brings our experience in managing family and location based entertainment centers to bear to assist Redemption Plus’ customers in operating and building their businesses.

Pinnacle has been selected by Brunswick as its exclusive business partner for Games, Redemption, and Family Entertainment Centers (FEC). We work with the Brunswick Capital Equipment Sales Team to assist existing bowling center operators upgrade their game rooms or convert excess bowling capacity into game rooms and family entertainment centers. We also assist the Brunswick team in assisting new center investors in developing the game and FEC component. Pinnacle's capabilities include: business and economic planning, FEC/game room layout, redemption center design, game and attraction selection, game/attraction pricing and purchasing strategy, redemption merchandise and management, human resources, training, marketing, and operations management systems.

We are conducting market research and assisting the global leader in Bowling products with the launch of their exciting, new Virtual Bowling system. Virtual Bowling brings the excitement of bowling in a smaller footprint, and affords operators of family entertainment centers, bars & restaurants, and cinemas-to name a few- the opportunity to add a popular new venue to their business.

Andy B's, formerly River Lanes, is the conversion of an existing 80 lane traditional bowling center to a 48 lane Bowling/FEC. The reinvented center will feature 40 main lanes, an 8 lane private/ boutique component, upgraded food and beverage, group sales and party rooms, 16,000 square foot car indoor Go Karts, and a 3,500 square foot, 50 game state of the art redemption arcade. Andy B's is part of the 8 location Andy Bartholomy Bowling Chain. Pinnacle reviewed existing economic planning, assisted with architectural plan review including key changes in electrical distribution, redemption center design, and layout, created the game list, negotiated the game and supply purchase, assisted with the acquisition and implementation of the debit card system, provided a customized operating manual, assisted in training of management and staff, implemented all aspects of the redemption merchandise and merchandise management system and consulted on the integration of the FEC elements into the groups sales and party programs.

McDermont Field House is the 270,000 square foot indoor sports and entertainment complex owned and operated by the City of Lindsay, CA. Pinnacle assisted city management in the planning and developing of the complex with emphasis on the game and family entertainment center components. We assisted in all aspects of the game room development including supplier selection, creation of the game list, layout, redemption center design, debit card provider, redemption merchandise plan and management systems, production of customized operating manual for the game room, and educating the management team on industry trends and topics as well as system training for operations.

This facility is a ground up development of a 30,000 square foot entertainment center and restaurant featuring 12 standard bowling lanes, 6 lanes for party/boutique, a 177 seat restaurant and bar, pro-shop and a state-of-the-art light and sound show. Pinnacle worked with the owner and management team to develop the 3,500 square foot, 50 game state of the art redemption arcade with MaxFlight simulator. Pinnacle became involved early in the design phase, reviewed existing economic planning, assisted with architectural plan review including electrical distribution, redemption center design, and layout, created the game list, negotiated the game and supply purchase, assisted with the acquisition and implementation of the debit card system, provided a customized operating manual, assisted in training of management and staff, implemented all aspects of the redemption merchandise and merchandise management system and consulted on the integration of the FEC elements into the groups sales and party programs. We also sourced quality used games and traveled the country with the owner to acquire select pieces with a large savings to the capital budget for games.

The Auburn location is the first new franchise under the reinvented, go forward model of this venerable pizza brand under the Shakey's USA ownership. Pinnacle assisted the franchisee in all aspects of launch: economic planning, game room design, layout, supplier selection, game selection, redemption center design and implemented all aspects of the redemption merchandise and merchandise management system.

Phase 1 of this project involved working with the International Family FoodService, Inc.'s CEO on feasibility and developing an understanding of Family Entertainment Center and Game Rooms, as well as relating best practices to the Philippine market. We then created a Game Room prototype, pilot project, and chain management system for the introduction of game rooms to the 95 location Shakey's Pizza restaurant chain in the Philippines. Scope of services included developing international suppliers, facility design and layout, game and attraction selection, redemption center design, management education, merchandise plan, and establishment of standards of operation and standard operating procedures, operating manual, and report design.

Pinnacle assists the Shakey’s management team with the operation and future development of their entertainment offerings. Shakey’s USA is the newly formed franchisor of Shakey’s Pizza, a national restaurant and entertainment chain. The new management team, which Pinnacle supports, is charged with leveraging the good time heritage of the Shakey’s name, developing a new and refreshed brand identity, and updating an entertainment experience to appeal to a wide age range. Pinnacle played a key role in establishing chain management techniques to the Game Room and in developing the new, go-forward prototype.

Pinnacle consulted the owner of this Bowling and Entertainment Center in the Dallas suburbs in analyzing the performance of their third party game operator. The analysis led to ownership purchasing and operating its own games. We continue to provide ongoing advice on game and merchandise issues.

Worked with the ownership team in developing the Business Plan for this full service120,000 square foot Indoor Recreation Complex with a central focus on Mountain Biking. The facility will be geared towards athletes of all types and ability levels and located in central Long Island near the Nassau-Suffolk border. Ray's East will feature a wide array of attractions including a fitness club, game lounge, and restaurant. Pinnacle gathered the market data and produced a comprehensive Prospectus/Information Memorandum for investors, real estate owners, and municipal partners.

Mix and Burn is the developer of digital music listening stations. Originally developed for music retail locations, mix and burn is in the forefront of mp-3 and cell phone music player "digital filling stations." Pinnacle is charged with developing market research and executing location agreements as our client builds it’s Out Of Home Entertainment Network.

Pinnacle provides management services for this arcade and FEC chain's operations in Puerto Rico. We began this ten year relationship by securing a lease for the company in Plaza del Sol, Puerto Rico's newest shopping mall. We also assisted with design, economic planning, attraction selection, construction, and grand opening. We retained an interest in the project and continued to serve the client through a multi year management and consulting agreement. We then structured the company for sale, developed the prospertus and marketed the business, negotiating the successful sale of the business to an international operator.

We serve as senior advisors to the president of Tropical, which is the largest bulk vending route in the Caribbean region.

During the recent merger process between these global manufacturers, Pinnacle was retained to provide extensive research on the US marketplace.

Provided advice to this national leader in the operation of ice skating centers, including operational audit, contract reviews, and identification of efficiencies, policy and procedure changes to enhance profitability. Pinnacle also teamed with Polar Ice to assist with their management services business to outside clients.

Pinnacle assisted Fantasy with its coin-operated Crane program, personnel development, systems implementation, and revenue growth for this worldwide operator of toy cranes and photo booths. Ultimately the decision was made to exit the crane business in favor of focusing on the core photo booth business and Pinnacle assisted with the sale of crane assets.

This two year engagement was structured as an employment agreement. Mr. McAuliffe served as an executive officer of this company and managed the operation of four recreation and family entertainment centers producing over $30 million in gross revenues from family entertainment centers, indoor sports facilities, ice rinks, bowling, restaurant, group sales, and special events. He served on the design team for the development of Sports Plus, New Roc City and contributed numerous design changes and cost savings to the newest of the four locations. Pinnacle also managed the merchandise, coin operated game and attraction operations, and purchasing for the Sports Plus facilities, a division of Family Golf Centers, Inc. The Ice and Family Entertainment Centers represented a fraction the company’s total sales of $175 million. After a major acquisition of golf centers by the parent company failed, the company filed for reorganization under Chapter 11. Mr. McAuliffe assisted the company in the sale of the Ice and Family entertainment facilities, which sold for in excess of $110 million. Many of the facilities continue in operation today.

Assisted the owner in developing the sale prospectus for the business which contributed to a successful sale.

Served in a senior advisory role for the development of the DisneyQuest and ESPN Zone restaurant/entertainment concepts. This was a two year engagement culminating in the successful launch of the concepts. Our contributions centered on business modeling, facility design, layout, game and attraction development, purchasing programs, merchandise programs, and management systems design and implementation.

Assisted management in concept development and product marketing including planning for the highly successful launch of its VR Performance Theatre at IAAPA 2000 (Voted Best New Product). Pinnacle was instrumental in forging several strategic relationships for Ham On Rye in the launch process, including Six Flags Theme Parks.

Assisted this marketing firm in penetrating the family and location based entertainment industries to introduce its location advertising program. Successfully signed over 700 locations to the program.

Advised the managing foundation on wind up and assisted in placement of the collection.

Divestiture of twenty properties through sale or liquidation resulting in income exceeding budget by over 100%, producing a return of over 80 cents per dollar of book value in a Chapter 11 environment.